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FVA-Workbench KnowledgeBase

Troubleshooting

Change the language of the FVA-Workbench

After installation, 2 shortcuts are created on the desktop.

WB_Logo_DE_EN.png

The FVA-Workbench can be started in German or English using these desktop shortcuts.

Recreating the shortcuts

If the shortcuts have been deleted, they can be recreated:

  1. Right-click on FVA-Workbench.exe in the installation directory and choose "create shortcut "

  2. Right-click on the new shortcut and select "properties "

  3. Add the parameters -nl en_EN or -nl de_DE in the "target" field

    target_parameter.png

Notice

If the FVA-Workbench is frequently started in different languages, the user interface may display both German and English text. To prevent this, a second parameter (-clearPersistedState) can be specified in the "target" field.

persistent_state.png

This parameter resets interface settings such as the window size every time the FVA-Workbench is started.

The 3D model is not displayed

Depending on the graphics card used, there may display problems with the 3D Model. If no physical graphics card is available, hardware acceleration cannot be used. This is often the case with remote systems. In this case, the 3D driver can be changed to "msw" software rendering in the settings. This will allow 3D representation without a graphics card.

Fix resolution or scaling problems

For monitors with a display width greater than 1920 pixels, Windows may scale the size of screen elements to 125%. This can lead to display problems with many programs. The scaling can be reset to 100% by right-clicking on the desktop and choosing "display settings."

Option 1 - Set Windows scaling to 100%.

You can reset the scaling to 100% by right-clicking on the desktop -> Display settings. This will adjust the scaling for all programs

Option 2 - Adjust scaling for FVA-Workbench only

In Windows, you have the option to adjust the scaling only for a specific application. To do this, proceed as follows:

Right-click on the FVA-Workbench.exe in the installation directory and open the properties dialog . Select the "Compatibility" tab. Check the boxes for "Use this setting for scaling problems" and "Override behavior for high DPI scaling". In addition, you need to select the "Application" option here.

dpi_settings.png

Then you have to adapt the file "FVA-Workbench.ini" in the installation directory of the FVA-Workbench. Add the following parameters to the end of the file:

-Dswt.autoScale=100
-Dswt.autoScale.method=nearest

After a restart of the FVA-Workbench the display errors should be fixed.

Calculation of plastic gears - The .obd file cannot be imported

For very large FE plastic models, the .odb files created by Abaqus become very large. If the FVA-Workbench cannot allocate enough memory, this can lead to a program crash when importing the file.

The installation directory of the FVA-Workbench includes the FVA-Workbench.ini. The parameter -Xmx3072M in this file specifies how much ram memory (in megabytes) is allocated to the FVA-Workbench at startup. Increase this value according to the available memory in the computer.

SKF Calculation Service connection issues

When calculating rolling bearings with the SKF calculation service If you receive the following error message, please do the following:

Error.png

SKF calculation service connection error

If the SKF Bearing Selection interface is not loading or returning data, the issue is most likely network-related. Work through the following steps in order to identify the cause.

Step 1: Check Proxy Settings

If a proxy server is used on the network, you must enter the proxy data in the FVA-Workbench settings.

Proxy.png

FVA-Workbench proxy configuration settings (extras -> settings)

Step 2: Test Browser Access to the API Endpoint

In any browser, navigate to the following address: https://api.skfbearingselect.com/authentication

If the connection is working, the page should display the message "Missing Authentication Token." If you receive an error, contact your IT department and request that the domain https://api.skfbearingselect.com be whitelisted for your PC or network.

SKF_authentication.png

Testing the SKF connection in a web browser

Step 3: Test via Command Line

Press the Windows key, type cmd, and press Enter to access the Command Prompt. In the command prompt window (both cmd and PowerShell will work), enter: curl https://api.skfbearingselect.com

Again, if this fails contact IT to unblock the domain.

Step 4: Check Firewall Settings

The FVA-Workbench may need to be whitelisted as a trusted application in your firewall in order to send and receive web requests. In most corporate environments, firewall settings are centrally managed. Contact your IT department if you cannot make changes yourself.

However, if you are using Windows Defender Firewall and have administrative access, the following steps have resolved this issue for other users:

  1. Press the Windows key, type Firewall, and select Windows Defender Firewall.

    Firewall1.png
  2. In the left panel, click Allow an app or feature through Windows Defender Firewall.

    Firewall.png
  3. Click Change settings, then Allow another app...

    Add-an-app.png
  4. In the path field, browse to and select the FVA-Workbench.exe file.

Bevel Gear Measurement Data Processing (MDV) cannot be started

If the bevel gear measurement data processing cannot be started, the following library must be installed: Visual C++ Redistributable for Visual Studio 2012 Update 4